Refund Policy

Thank you for shopping with Kodezo. Because we provide digital products, digital services, subscription-related services, and account upgrades, our refund policy differs from that of stores selling physical goods.

By placing an order on Kodezo.net, you acknowledge and agree to this Refund Policy.

1. Digital Products and Services

All products sold through Kodezo.net are digital in nature. Depending on the product purchased, delivery may include digital access, an activation or redemption method, a subscription-related service, or an account upgrade performed using information provided by the customer.

Because digital products cannot normally be returned once delivered, accessed, redeemed, activated, or applied to an account, all completed orders are generally final and non-refundable, except where otherwise stated in this policy or required by applicable law.

2. When a Refund May Be Issued

A refund may be considered in the following situations:

Kodezo is unable to deliver or complete the purchased service.
The ordered product becomes unavailable before delivery and we cannot provide a suitable replacement.
You were charged more than once for the same order due to a confirmed payment or technical error.
The digital product or service provided is materially different from what was described on the product page and we are unable to correct the issue.
A refund is required under applicable consumer protection law.

Where appropriate, we may first offer troubleshooting, correction, re-delivery, replacement, or another reasonable solution before issuing a refund.

3. Non-Refundable Situations

Refunds will generally not be provided when:

The product or service has already been successfully delivered, activated, redeemed, or applied to the account.
The customer changes their mind after purchase.
The customer purchased the wrong product, subscription type, duration, region, or service despite the relevant information being displayed on the product page.
The customer provided incorrect, incomplete, inaccessible, or incompatible account information.
The customer fails to follow the instructions provided for delivery, activation, or redemption.
The customer already has an active subscription or billing arrangement that prevents immediate activation or redemption.
Activation is temporarily delayed because of restrictions, technical issues, billing cycles, or policies imposed by the relevant third-party platform.
The customer attempts to redeem or use the product in an unsupported country, region, device, or account type when such restrictions were disclosed before purchase.
The customer violates the terms or policies of the relevant third-party platform.
The customer's account is suspended, restricted, terminated, modified, or otherwise affected by actions taken by the customer or by a third-party platform after successful delivery.
The customer no longer wants or needs the product after successful delivery.

4. Account Upgrade Services

Some Kodezo products may be provided as an account upgrade service rather than as a digital key or code.

For these products, customers may be required to provide the information necessary to complete the upgrade.

Once the requested subscription or upgrade has been successfully applied to the customer's account, the service is considered fulfilled and the order is generally non-refundable.

If an upgrade cannot be completed, please contact us so we can investigate the issue and, where appropriate, provide a replacement, alternative solution, store credit, or refund.

5. Delivery and Activation Delays

Most digital services are processed within the estimated timeframe shown on the product page. However, delivery or activation may occasionally be delayed because of technical problems, third-party platform maintenance, existing subscriptions, account restrictions, payment processing, or other circumstances outside our direct control.

A temporary delay does not automatically qualify an order for a refund.

If we determine that the order cannot reasonably be completed, we will offer an appropriate resolution.

6. Problems With Your Order

If you experience a problem with your purchase, please contact Kodezo support as soon as possible.

When contacting us, please provide:

Your order number
The email address used for the purchase
A description of the problem
Relevant screenshots or supporting information, where applicable

Customers must provide reasonable cooperation during the investigation of a delivery, activation, or account-related issue.

7. Duplicate or Unauthorized Charges

If you believe you were charged twice for the same transaction, contact us so we can investigate the payment records.

If you believe your payment method was used without your authorization, contact your payment provider immediately and notify us with the relevant order information.

8. Chargebacks and Payment Disputes

Customers are encouraged to contact Kodezo support before opening a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.

If a chargeback or payment dispute is opened after a digital product or service has been successfully delivered, Kodezo may provide the payment processor with available evidence of fulfillment, including order records, delivery information, activation records, customer communications, and other relevant transaction information.

Submitting a fraudulent or intentionally false payment dispute may result in restriction or termination of access to Kodezo services.

9. Refund Processing

If a refund is approved, it will normally be returned to the original payment method whenever possible.

After we issue the refund, additional processing time may be required by your bank, card issuer, payment processor, or financial institution before the funds appear in your account.

Any transaction fees that are legally non-refundable may be handled in accordance with applicable payment processor rules and applicable law.

10. Consumer Rights

Nothing in this Refund Policy is intended to exclude or restrict any mandatory consumer rights that cannot legally be waived.

Where applicable law provides a cancellation, withdrawal, refund, or other consumer right, those legal rights will continue to apply.

For digital content or digital services that begin immediately after purchase, any statutory cancellation or withdrawal rights may be affected where the customer has expressly requested immediate performance and acknowledged the consequences, to the extent permitted by applicable law.

11. Policy Abuse

Kodezo reserves the right to refuse future orders or restrict access to our services where there is evidence of repeated refund abuse, fraudulent claims, fraudulent chargebacks, manipulation of delivery procedures, or other misuse of our services.

This provision does not limit any mandatory rights available to customers under applicable law.

12. Contact Us

If you have a problem with an order or would like to request a refund review, please contact Kodezo through the support contact information provided on Kodezo.net.

Please include your order number and sufficient information for us to investigate the request.